Building Strong Brands Building Relationships Leadership

Question: 1.1 Evaluate the interrelationship between the differentprocesses and functions of the organisation. 1.2 Justify the methodology to be used to map processes tothe organisations goals and objectives. 1.3 Evaluate the output of the process and the qualityGateways. 2.1 Design plans which promote goals and objectives forown area of responsibility. 2.2 Write objectives, which are specific, measurable,achievable, realistic and time-based to align people andother resources in an effective and efficient way. 2.3 Implement appropriate systems to achieve objectives inthe most efficient way, on time, to budget and meeting organisational standards of quality. 2.4 Carry out work activities meeting the operational planthrough effective monitoring and control. 3.1 Design systems to manage and monitor qualitystandards specified by the organisation. 3.2 Demonstrate a quality culture to ensure continuousmonitoring, evaluation and development of the process. 3.3 Recommend improvements which align with theorganisations objectives and goals and which result inimprovements. 3.4 Report on the wider implications of proposed changeswithin the organisation. 4.1 Carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken. 4.2 Demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied. 4.3 Carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant. 4.4 Carry out practical application of health and safety policies and procedures in the workplace. Answer: 1.1 Evaluation of the interrelationship between the different processes and functions of CCC The core business of The Cool Car Company is to buy and sell used cars for which the steps can be broken down into different components. The basic objective of any business is to reduce the number of rejection levels, target a rapid growth, increase sales, and improve customer relationship management and innovating new products and services. These objectives require several functions and processes requiring communication between buying team, sales team, managing director, operations and logistics, finance team, legal team and servicing and dispatch team. The decentralised management structure helps in following three business processes, namely management process, operational process and supporting process as shown in Figure 1 (Gerth 2013). The strategic or change management process is held by the management team. After the strategic processes and goals are defined, demand creation process is undertaken for creating value for the goods and services. The reports for market development are formulated and designing of products take place. The finance department is helps in allocating optimum fund for redesigning the cars for sale after which the delivery process is undertaken (Simons 2013). The logistics team is responsible for delivering the cars after checking availability in the garage where the cars are parked. The marketing team is responsible for providing after sales service and satisfying the customers. The feedback from customers provided to the service representatives can be used to modify products and services and provide maximum satisfaction to the customers. Such cross-functioning process helps in increasing productivity, reducing errors and be competitive in the market. The values of growth orientation, custo mer satisfaction and high quality products and services can be achieved by efficient interrelationships in the company (Milovanovic 2014). 1.2 Justification of the methodology to be used to map processes to the organisations goals and objectives The methodology that can be used to justify organisations objectives and goals is Process Mapping. The previous section explained the activities undertaken in the management of The Cool Car Company. The processes can be mapped with the key activities for fulfilling business objectives (Conger 2011). The processes can be mapped for core processes and key activities as shown in Table 1. Core Processes Key Activities Managing Director He is responsible for setting strategic goals and allocating responsibilities in every team. The director also co-ordinates with activities and improvements that are made in the organization. Buying team The buying team decides on the used cars to purchase for second hand sales. The condition of the car and defects are looked by the buying team. Legal team The legality of documents is checked by the legal team. A set of legal papers for resale of the used car also handled by the team. They must ensure that the purchase and sale made is via authentic documentation. Finance department The finance team manages the finance and formulates growth strategies. The expenditure that must be involved in servicing cars and profit margins are estimated by finance department. Sales Department The sales department creates value by co-ordinating with other department. The main objective of the business is to increase sales and profitability. Servicing and dispatch team The servicing and dispatch team takes care of the quality being delivered to the buyers. Logistics department The inventory or stock of cars is managed by the logistics team. Marketing department The department manages the website and takes care of the after-sales activity for satisfying maximum customers. They attract new clients for purchase and sale. Table 1- Process Mapping 1.3 Evaluation of the output of the process and the quality gateways The Cool Car Company can evaluate the output of processes and quality gateways by setting KPIs. The key performance indicators can be set for measuring the extent of positive outputs such as customer satisfaction levels, levels of rejection, delivery processing time, website visits, overall cost and extent of product and service portfolio (Bai, Sarkis and Wei 2010). The company can use SAP software for managing customer relations in context with business operations. The customer data can be handled in a better way as their feedbacks or wants can be fulfilled using the software. The geographic or demographic market segment data can be captured for analysing demand of specific cars. The rejected or faulty cars accounted by the customers must be measured to check if the supplier is providing with cars value for money. The suppliers can be selected on the basis of rejection levels so that the company has to undergo a lesser cost (Olamade, Abubakar and .A 2014). The delivery processing time initiating from the time of demand generation till delivering through logistics must be measured. The least time taken is considered as the best delivery period. The overall cost for servicing using oil and lubricants, fixing mechanical faults, logistics and marketing cost must be measured for eliminating unnecessary expenditures. The website visits are monitored for assessing awareness; times spent by people on it and track of clicks for analysing most searched content by the users. The range of car varieties available for sale and number of suppliers can be determined for knowing the widespread of business. The services provided by the company before and after sales are also maintained for further improvements (Marr 2012). 2.1 Design of plans which promote goals and objectives for own area of responsibility The area of responsibilities for The Cool Car Company is taking care of internal and external stakeholders, customer orientation, product and service development, customer relationship management and market research (Aaker 2012). The Cool Car Company has internal and external stakeholders such as suppliers, workers, government, legislatives and customers. The area of responsibility is to maintain long-term and healthy relationships with the stakeholders. Another area of responsibility is to develop products and services through strategic analysis. The existing plans must be reviewed while newer opportunities and associated risks must be identified. Ansoff matrix can be used for product development for determining new products or markets. New market segment can be targeted by selling new cars and not just used cars. Market research can be conducted for addressing demands for product and services (Anderson 2012). Customer relationship management can be developed by making it one of the corporate objectives. A direct link with customers must be improvised by controlling costs and maintaining contact for required assistance. The software systems for ERP and SAP must be installed and the control must be limited wi th higher management. The resources for implementing the plans such as labor, capital and IT services must be developed. The above plans and processes would help in attaining goals for own area of responsibility (Devinney 2015). 2.2 SMART objectives to align people and other resources in an effective and efficient way A set of SMART objectives are written for The Cool Car Company following Dorans theory as shown in Table 2. Specific Improvising direct links with customers and suppliers is considered as a specific objective. Measurable Targeted revenue growth by 10% in the current year. Increase number of suppliers by 10% in each quarter. Reduce overall costs by at least 5% in the current year. Achievable Increase demand and supply stability. Improve customer satisfaction. Realistic Standardize logistics and delivery processes by reducing lean period. Train employees for reduction in faults Time-based To improve the customer relationships with the implementation of ERP and SAP in the current year. Table 2- SMART objectives With the implementation of ERP and SAP, a direct relationship with customers and suppliers for managing operations can be improved. The standardization of logistics and delivery process would help in creating a process flow immediately after creation of demand. The training of employees can help in improving overall processes for reducing errors and costs involved in the management. The costs can be reduced by assessing risk and avoidable expenditures. With the improvement in relationships with customers and suppliers, stability in the internal and external environment of the organization can be attained. The ultimate goal of an organization is to attain profitability and satisfy its customers that can be attained using SMART objectives (O'Neill and Conzemius 2011). 2.3 Implementation of appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality It is important to implement appropriate systems for meeting organisational standards of quality. The Project Management Tool can be implemented for meeting objectives of The Cool Car Company. A few approaches such as Gantt chart, Risk Management tool, Work Break Structure of CRM processes and Critical Path Analysis can be used for implementing systems in The Cool Car Company as shown in Figure 2 (De Felice, Petrillo and Silvestri 2015). The work breakdown structure would help the company in assessing the tasks to be performed. The task and projects can be prioritized so that there is no delay in the delivery process. Further, a Gantt chart can be developed for setting time duration to achieve milestones. The project life cycle and activities can be defined in the chart as it depicts the events along a timescale (Frame 2014). The critical path analysis can help in marking critical paths by a basic network diagram for effectively planning and controlling the project. Risk management tool can help in identifying the risk and analysing how to respond to it. It can help in minimising the adversity of events. The Cool Car Company can achieve efficiency goals through these tools and approaches. The strengths and loopholes can be critically analyzed from the results of above mentioned approaches (Halinen, Trnroos and Elo 2013). 2.4 Work activities meeting the operational plan through effective monitoring and control The operational plan can be met by performing various work activities such as Value chain analysis, product and service development, organizational constraints and meeting objectives (Mohrman and Shani 2011). An estimate of sales can be made if the product varieties have to be increased. A market research activity must be conducted through Research Development team to determine the highly demanded products and services. A competitive analysis must be made in the geographic region providing additional services with a greater market share. High value products must be delivered by updating products, services and technology at regular intervals (Janvier-James 2011). The Cool Car Company must constantly make efforts to meet objectives of high quality, efficient time of delivery and reduced costs. The company must never compromise with quality with affordable prices or value for money. The servicing products such as oil and lubricants must be ordered in bulk for cutting cost. Benchmarking must be performed and there must be proper communication between departments of the organisation. The economies of scale must be maximized by rigid controls over business management process. Total Quality Management must be given maximum attention and investment so that the existing customers can be retained and new customers can be attracted. Feedback of products and services must be taken for fulfilling complaints and engaging with customers (Dabholkar 2014). 3.1 Design of systems to manage and monitor quality standards specified by ACAS In case of emergency health care services, timeliness and efficiency are the most important quotients of customer satisfaction. As per the standards specified by ACAS, customer satisfaction and quality are at the top levels (Acas.org.uk 2016). A system for managing quality and monitoring it is designed for South Central Ambulance Service in making substantial improvements in job satisfaction, quality and productivity. ACAS stresses on teamwork as it can encourage innovation and improve quality. Teamwork also helps in remaining competitive for which the involvement of employees is necessary. There is a need to increase autonomy and develop problem solving techniques. Such processes can help in reducing waste and improve services of the ambulance service (ACAS 2016). The quality can be managed and monitored by creating a standard of timeliness every time. SCAS must continuously improve processes for understanding the important of time and customers preferences in adherence with the ACAS standards. Zero defect policy may be adopted by SCAS for operating quality system efficiently (Dabholkar 2014). The quality control techniques of Prevention, Correction and Improvement can be adopted as shown in Figure 3. SCAS must comply with ISO 9000 for effective quality control. The quality management standard would help in increasing efficiency of emergency services provided by SCAS through effective systems. The unnecessary costs would be reduced and productivity would be increased. Quality management makes an overall improvement in job management, competence and organizational culture. If any one of the above aspects is dwindling, the output is at risk (Iso.org 2015). 3.2 Demonstration of a quality culture to ensure continuous monitoring, evaluation and development of the process Quality management is not just a process, but it is a continuous assessment of thee organizational process. Total Quality Management is very difficult to achieve if the subcultures and artefacts do not work in sync with each other. There are several cultures determined that must be developed, monitored and evaluated namely improving patient safety, patient experience, clinical effectiveness, valuing staff and reviewing operational performance delivery plan. Currently the organisation is prioritizing on hitting the targets and not on high quality customer service. SCAS must take initiatives to develop strategic priorities and goals to improve quality of services and reduce harm to patients (Gimenez-Espin, Jimnez-Jimnez and Martnez-Costa 2013). Surveys can be taken by patients regarding their experience. SCAS can learn from their patient stories for improving services. The health care service must also prioritize on the most required emergency service such as asthma care, heart attacks etc. SCAS must engage with its staff by providing them education regarding basic clinical services. The driving quality of ambulances must also be assessed (Phung et al. 2015). There is a need to build employment relations and deliver change. A monitoring system must be developed for tracking performance of SCAS against key activities. Unannounced spot check must be performed of the vehicles, stations and infrastructure. A deep cleaning programme for the vehicles must be conducted for ensuring cleanliness. A special nurse team must be trained and recruited for controlling infections for reducing patient infection risk (Wankhade 2012). 3.3 Recommendation of improvements which align with the organisations objectives and goals and which result in improvements SCAS can adopt Six Sigma methodology for improving the quality of processes. Six Sigma is a rational approach for getting better in an increased pace. Once achieved, the organization is operating at a level that is "defective" only .0003% of the time (Swink and Jacobs 2012). The DMAIC approach can be adopted by defining, measuring, analyzing, improving and controlling. SCAS must clearly state the areas hoped to be improved linking to the strategic plan or values of the organization. Further, SCAS must establish a baseline for the process to be improved. The factors influencing process improvement must be analyzed. Several tests must be conducted for improving ideas and suggestions. The process performance must be monitored for controlling the measures (Gimenez-Espin, Jimnez-Jimnez and Martnez-Costa 2013). These strategies and processes would help SCAS in working towards zero defects. The organizational plans and goals can be achieved as Six Sigma allows careful analysis and effective decision making. The efforts of traditional TQM can be taken to the next level. SCAS can also reduce cost; improve customer satisfaction rates, increase levels of lives saved when these are applied in clinical, administration and operations (DelliFraine et al. 2013). There are several critical success factors that can help in improving the processes further. A well organised information and analysis system, education and training system, customer management system, well developed system etc. The organization must aim to achieve different belts of Six Sigma marking effectiveness on quality processes. Rewards and recognition, cadence management system and several educational initiatives not only improved the overall quality of service rendered but also indirectly increased the number of reference able customers (Gremyr and Fouquet 2012). 3.4 Report on the wider implications of proposed changes within SCAS It is recommended to implement Six Sigma methodology within SCAS as it would help the organisation in improving operations, increasing customer satisfaction, reducing delayed services, improve efficiency and productivity of operations. The basic function of Six Sigma is used to improve customer satisfaction by improving services and meet customer requirement. SCAS would have positive implications with the adoption of Six Sigma would lead to quicker availability of services to customers, time management, less wastage of resources, sustained gains, reduced customer dissatisfaction levels, standardized procedures for operations, alignment with objectives and integration of concepts (Swink and Jacobs 2012). With every positive outcome, there are also a few negative implications such as the collection of data is difficult. Patients may be hesitant to share reviews. Six Sigma involves high cost as it removes defects thoroughly. There is a chance of incorrect statistical figures that distorts the improvement plan. A lack of experience or inappropriate process may lead to decline in quality measurement and affect profitability. Sometimes, the organizational goals are not in alignment with Six Sigma methodology (Southard, Chandra and Kumar 2012). The above stated factors have wider implications on SCAS on the proposed changes. The Six Sigma expert uses qualitative and quantitative techniques to drive process improvement. Although the tools, themselves, are not unique, the way they are applied and integrated as part of a system is.It is recommended to implement Six Sigma as with the implementation of it, SCAS would be able to successfully improve customer satisfaction by overlooking cons involved in the process (Yksel 2012). As a health and safety consultant: 4.1Risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken Health and Safety legislation is an effort for identifying workplace hazards and reducing risks from harmful situations or substances. Risk assessment is necessary for reducing accidents, increasing standards, improving workplace relations, optimum usage of resources, reducing compensation claims and increasing profitability (Hse.gov.uk 2016). There are various risks associated with SCAS for which Health Safety Risk Group is responsible. The aim of the Trust is to record significant risk and assess for governing best practices. There is a need to record a standard pro-forma and submit to the Quality Director. The risks would then be graded based on its priority (Hse.gov.uk 2016). From organisational point of view, it is necessary that the staff receive education and training regarding health and risks associated with their area of work. A formal training must be provided to them. The training must be mandatory for all employees. It is the responsibility of the training manager to ensure that all staffs undergo awareness and education. The Managing Safely Training and National Patient Safety Agency (NPSA) programme must be conducted (Hse.gov.uk 2016). The organisation is responsible for providing supervision for providing Clinical Governance, Conflict Management, Manual Handling Awareness and Corporate Liability (Head of Education 2013). The management can communicate risks through publications, website or email. Overall awareness about ergonomic hazards, driving for work, biological risks, chemical risks, explosion risks, stress management, fire associated risk, patient handling risk, flexible work shift and every possible risk in the field must be discussed. Risk must be managed risk as a part of normal line management responsibilities (Hsa.ie 2016). 4.2 Demonstration of health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied The primary legislation Health and Safety at Work Act 1974 imposes duties and responsibilities implicitly (Gov.uk 2016). It is the responsibility of the individuals for examining their personal behaviours against health and safety checklist. The body also looks after no new introduction of health hazards. The new recruits, people taking extra responsibilities, health and safety representatives must receive training for dealing with hazards (Prospect.org.uk 2016). Health, Safety and Environment is the national regulator for maintaining health and safety at workplace in UK. Other than that Medicines and Healthcare Products Regulatory Agency (MHRA) ensures that the medical devices, medical equipments and devices used in the healthcare are safe (Gov.uk 2016). The government agency ensures that these medical facilities are safe and acceptable for use. The legislative body investigates for harmful incidents that are likely to happen (Hse.gov.uk 2016). MHRA operates throughout UK for regulating devices and making alerts when required. Health, Safety and Environment has an agreement with MHRA for co-operating on fatal and non-fatal accident investigations. The body also helps in generating awareness among the citizens of UK. The regulatory bodies investigate root causes and take remedial actions as far as possible (Ginter, Duncan and Swayne 2013). HSE further regulates with General Medical Council for setting out roles and responsibilities for effective relationships. The professional bodies aim to protect the welfare of patients by overseeing the work of regulatory bodies. The standards set for health care professionals are assured for training through these professional bodies. HSE also provides a 10-point list for consulting with the organizations and discussing health and safety with them (Hse.gov.uk 2016). 4.3 Systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant Ill health and accidents are random incidents that may occur from failures of control of human or technicality. It is the responsibility of the organization to take care of such issues by implementing health and safety in the organization. It is the responsibility of the organization to understand the priority of health and safety (Hsa.ie 2016). Systematic review can be conducted in the following ways: Appoint a senior executive with responsibilities such as accountability, periodic review, development and evaluation of health and safety management systems. New work practices, potential risks involved, controlling procedures must be managed when a new investment is made in the organization . Consult with employees, safety committee and prepare health policies as appropriate Set health objectives and targets for staffs Review the effectiveness of the implemented health and safety systems Implement latest improvements through the outcomes of risk assessment Establishment of unambiguous and clear health responsibilities . These measures may be followed and a self-assessment can help in determining the adequacy of health and safety management in the organization. The system can be monitored through active and reactive systems. The monitoring system involves sampling and inspection of certifications, investigating accidents and evaluation of the entire process (Health and Safety Authority 2016). 4.4 Practical application of health and safety policies and procedures in the workplace The health and safety policies can be practically applied in the organization. A section of risk implications can be planned and briefed as a template in WHS. The health and safety policies should be made a standing agenda in the meetings. The risks of commencing new services must be documented and analysed. The implications of refurbishment process and health facility must be addressed by overlooking the health and safety requirements after commissioning. The document of health and safety must be implemented on the template while purchasing medical equipments and services. The obligations and accountabilities must be specified in all contracts, leases, etc (NSW 2013). The Safety, Health and Welfare at work must be applied on all employers, employees and the stakeholders connected with the work activities of health services. The directors will ensure that all arrangements for the health and safety of staff, employed within their Directorate, are made known, maintained and reviewed whenever there is a change of operation, equipment or process. A copy of health and safety policy will be available in each department and managers are responsible for ensuring that this document is maintained, updated and kept freely available to all staff. Quarterly health and safety workplace inspections in liaison with the health and safety representative would be carried out. The Driving Standards Policy that defines the Trust procedure for the reduction of accidents associated with vehicles must be recognized (Hsa.ie 2016). References Aaker, D., 2012.Building strong brands. 3rd ed. New York: Free Press. ACAS, 2016.Teamwork: Success through people. [online] Available at: https://www.acas.org.uk/media/pdf/g/7/B14_1.pdf [Accessed 15 Jan. 2016]. Acas.org.uk, 2016.Performance management | Acas. [online] Available at: https://www.acas.org.uk/index.aspx?articleid=4668 [Accessed 15 Jan. 2016]. Anderson, D., 2012. Is building relationships the key to leadership?.Performance Improvement, 51(2), pp.15-21. Bai, C., Sarkis, J. and Wei, X., 2010. Addressing key sustainable supply chain management issues using rough set methodology.Management Research Review, 33(12), pp.1113-1127. Conger, S., 2011.Process mapping and management. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press. Dabholkar, P., 2014. How to Improve Perceived Service Quality by Increasing Customer Participation.Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference, pp.483-487. De Felice, F., Petrillo, A. and Silvestri, A., 2015. Offshoring: relocation of production processes towards low-cost countries through the Project Management Process Reengineering performance model.Business Process Mgmt Journal, 21(2), pp.379-402. DelliFraine, J., Wang, Z., McCaughey, D., Langabeer, J. and Erwin, C., 2013. The Use of Six Sigma in Health Care Management.Quality Management in Health Care, 22(3), pp.210-223. Devinney, T., 2015. Annals in Social Responsibility: bringing new perspectives to the study of social responsibility.Annals in Social Responsibility, 1(1). Frame, J., 2014. Project Management Tools and Techniques: A Practical Guide.Proj Mgmt Jrnl, 45(4), pp.e4-e4. Gerth, C., 2013.Business process models. Berlin: Springer. Gimenez-Espin, J., Jimnez-Jimnez, D. and Martnez-Costa, M., 2013. Organizational culture for total quality management.Total Quality Management Business Excellence, 24(5-6), pp.678-692. Ginter, P., Duncan, W. and Swayne, L., 2013.Strategic management of health care organizations. San Francisco, CA: Jossey-Bass, Wiley. Gov.uk, 2016.Medicines and Healthcare products Regulatory Agency - GOV.UK. [online] Available at: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency [Accessed 15 Jan. 2016]. Gremyr, I. and Fouquet, J., 2012. Design for Six Sigma and lean product development.Lean Six Sigma Journal, 3(1), pp.45-58. Halinen, A., Trnroos, J. and Elo, M., 2013. Network process analysis: An event-based approach to study business network dynamics.Industrial Marketing Management, 42(8), pp.1213-1222. Head of Education, 2013.Management of Corporate Local Induction. [online] Available at: https://www.sath.nhs.uk/Library/Documents/HR/Policies/HR02%20Management%20of%20Corporate%20and%20Local%20Induction%20v3.1.pdf [Accessed 15 Jan. 2016]. Head of Risk and Security, 2013.Health and Safety Policy Procedures. [online] Available at: https://www.scas.nhs.uk/_assets/documents/policies/hs/health%20and%20safety%20policy%20and%20procdures.pdf [Accessed 15 Jan. 2016]. Health and Safety Authority, 2016.Workplace Safety and Health Management. [online] Available at: https://www.hsa.ie/eng/Publications_and_Forms/Publications/Safety_and_Health_Management/Workplace_Safety_and_Health_Management.pdf [Accessed 15 Jan. 2016]. Hsa.ie, 2016.Ambulance Services - Health and Safety Authority. [online] Available at: https://www.hsa.ie/eng/Your_Industry/Healthcare_Sector/Occupational_Hazards_in_Hospital_Departments/Department_Hazards/Ambulance_Services/ [Accessed 15 Jan. 2016]. Hsa.ie, 2016.General Application Regulations - Health and Safety Authority. [online] Available at: https://www.hsa.ie/eng/Topics/Managing_Health_and_Safety/General_Application_Regulations_2007/ [Accessed 15 Jan. 2016]. Hsa.ie, 2016.Safety and Health Managment - Health and Safety Authority. [online] Available at: https://www.hsa.ie/eng/Topics/Managing_Health_and_Safety/Safety_and_Health_Management_Systems/#managementresponsibilities [Accessed 15 Jan. 2016]. Hse.gov.uk, 2016.A guide to health and safety regulation in Great Britain. [online] Available at: https://www.hse.gov.uk/pubns/hse49.htm [Accessed 15 Jan. 2016]. Hse.gov.uk, 2016.Health and safety made simple - The basics for your business. [online] Available at: https://www.hse.gov.uk/simple-health-safety/index.htm [Accessed 15 Jan. 2016]. Hse.gov.uk, 2016.HSE: Information about health and safety at work. [online] Available at: https://www.hse.gov.uk/ [Accessed 15 Jan. 2016]. Hse.gov.uk, 2016.Risk assessment. [online] Available at: https://www.hse.gov.uk/risk/controlling-risks.htm [Accessed 15 Jan. 2016]. Hse.gov.uk, 2016.Who regulates health care. [online] Available at: https://www.hse.gov.uk/healthservices/arrangements.htm#a6 [Accessed 15 Jan. 2016]. Iso.org, 2015.ISO 9000 quality management - ISO. [online] Available at: https://www.iso.org/iso/home/standards/management-standards/iso_9000.htm [Accessed 15 Jan. 2016]. Janvier-James, A., 2011. A New Introduction to Supply Chains and Supply Chain Management: Definitions and Theories Perspective.IBR, 5(1). Marr, B., 2012.Key performance indicators. Harlow, England: Pearson Financial Times Pub. Milovanovic, V., 2014. The role of human resource management in the process of total quality management implementation.Ekon signali, 9(1), pp.1-12. Mohrman, S. and Shani, A., 2011.Organizing for sustainability. Bingley: Emerald Group Pub. Morello, R., Lowthian, J., Barker, A., McGinnes, R., Dunt, D. and Brand, C., 2012. Strategies for improving patient safety culture in hospitals: a systematic review.BMJ Quality Safety, 22(1), pp.11-18. NSW, 2013.Work Health and Safety: Better Practice Procedures. [online] Available at: https://www0.health.nsw.gov.au/policies/pd/2013/pdf/PD2013_050.pdf [Accessed 15 Jan. 2016]. Olamade, D., Abubakar, K. and .A, Y., 2014. Impact of Total Innovation Management on Supply Chain in Nigerias Automobile Industry.jebi, 1(1), p.36. O'Neill, J. and Conzemius, A., 2011.The Power of SMART goals. 3rd ed. Bloomington, IN: Solution Tree. Phung, V., Essam, N., Asghar, Z., Spaight, A. and Siriwardena, A., 2015. Exploration of contextual factors in a successful quality improvement collaborative in English ambulance services: cross-sectional survey.J Eval Clin Pract, p.n/a-n/a. Prospect.org.uk, 2016.Health and safety law. [online] Available at: https://www.prospect.org.uk/advice_and_services/health_and_safety/about/law [Accessed 15 Jan. 2016]. Simons, R., 2013.Levers of organization design. 3rd ed. Boston, Mass.: Harvard Business School Press. Southard, P., Chandra, C. and Kumar, S., 2012. RFID in healthcare: a Six Sigma DMAIC and simulation case study.International Journal of Health Care Quality Assurance, 25(4), pp.291-321. Swink, M. and Jacobs, B., 2012. Six Sigma adoption: Operating performance impacts and contextual drivers of success.Journal of Operations Management, 30(6), pp.437-453. Wankhade, P., 2012. Different cultures of management and their relationships with organizational performance: evidence from the UK ambulance service.Public Money Management, 32(5), pp.381-388. Yksel, H., 2012. Evaluation of the Success of Six Sigma Projects by Data Envelopment Analysis.IJBM, 7(13).

Work and Study at the Same Time free essay sample

Work and study at the same time: not always a good choice Nowadays is very important and necessary for young people to have and manage their own money, that is why most of them decide to work and study at the same time, but sometimes to do both things simultaneously can bring some consequences that can affect different aspects of their life like: less time for their families and friends; they do not have enough time to do their homework correctly; their mind is full of mixed ideas and worries and also they suffer from physical exhaustion. Now let’s analyze these consequences as if it were happening to you. You usually go out of your house to attend University early in the morning and come back late in the evening or night, depending on your schedule. You do not have much time to share with your family or visit your friends and at some point the complaints begin. We will write a custom essay sample on Work and Study at the Same Time or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Parents say you do not want to talk or spend time with them; friends keep on saying that now that you are working you are boring because you do not want to go out or do not visit them, but they do not understand that is not because you do not want to is just because you do not have the time or you are too tired to do it, but that does not mean that you do not care about them. Now, regarding your university duties: you try to do as much as you can to carry out all the homework and assignments you have, but sometimes you do not have enough time to do them or you have to stay awake late at night for hours just to finish one work or to study for a huge test and the results are not always good, even though you have put a lot on effort it. The same happens when you think of all the things that you have to do in a day. You put a lot of your mental abilities to fulfill as many tasks as you can: you think of the problems that you have at home, at work, at university; the assignments that you have to hand in; the time in which you have to go to work; at what time you have to look for your brothers or sisters; and so on. Your mind is full of things to do and some of them, sometimes, are forgotten. You do not remember what you had to do, if it had to do with your job, your house or school; you mix responsibilities and you ave to be constantly organizing your mind and time, if not, you have a complete mess. As a final point, and the most important one, it is your body the one that starts to feel all the pressure and exhaustion. You want to rest and sleep as much as you can to recover your energies; you want to lie in a couch and stop doing all the things you have to do because you are too tired to go on. At some point, you start to buy energizer meds or drinks to keep your energy. All these points show us the negative consequences that work and study at the same time have, so when deciding if you should do it or not you better keep in mind these facts and whether you want to have your own money despite of the mental and physical tiredness that the combination of these activities can bring.

Motivation and Flight Centre Staff

Motivation and Flight Centre Staff Introduction Flight Centre is one of the world’s leading travel agency organizations. Headquartered in Australia, Flight Centre has branches in the US, UK, Canada, and New Zealand. It offers a wide variety of services in the air travel industry. Flight Centre has nearly 10,000 staff, and motivation of such a vast number of workers in different countries and continents requires different motivation techniques.Advertising We will write a custom assessment sample on Motivation and Flight Centre Staff specifically for you for only $16.05 $11/page Learn More The motivation techniques used for Flight Centre workers in these different areas should take cognizance of the form of work done by the employees, the environmental surroundings, and the employee needs and thus cannot use identical motivation techniques. Maslow’s Motivation Theory Maslow’s motivation theory states that the desire to fulfil unmet needs drives and motivates human beings in whatever they do. Maslow’s hierarchy of needs presents the basic human needs as being â€Å"physiological, followed by safety needs, social needs, and then esteem needs† (Berl Williamson 1987, p.53). When all these needs are satisfied, an individual is then able to attain self-actualization. As an all-encompassing theory on motivation, Maslow’s motivation theory applies to Flight Centre staff across the board. All the employees of Flight Centre, across the different continents, need to have their basic physiological needs met, regardless of rank or position in the organization. Therefore, Flight Centre employees will be motivated when the organization meets their basic physiological needs such as food, shelter, and education through proper and appropriate remuneration. Furthermore, Flight Centre employees involved in actual travel, in the process of transfer of documents and delivery of packages between Flight Centre and its clients, will be motivated by havin g their on-the-job safety needs catered for. Therefore, in a general sense, Maslow’s theory of motivation can apply across the board for employees of Flight Centre insofar as their motivation is derived from the satisfaction of their basic physiological and psychological needs. Incentive Theory and Flight Centre Employees One of the best motivators for workers and employees worldwide is adequate remuneration for work done. B.F Skinner’s incentive theory states that, when positive behaviour is rewarded, the behaviour is likely to be repeated. Therefore, through tangible and intangible rewards, employees can be motivated to perform to higher standards. One of the most common incentives for motivation is higher pay. When employees realize that they can receive better pay by performing their duties to a higher standard, they are likely to strive to achieve these standards.Advertising Looking for assessment on business economics? Let's see if we can help you! Get y our first paper with 15% OFF Learn More Therefore, the Flight Centre employees in the different countries can be motivated through receiving competitive salaries and wages. However, different sets of employees are motivated differently. For instance, those working for Flight Centre on short-term contracts may be motivated to put more effort and skill in their work in order to obtain permanent employment terms. Staff in managerial positions may be motivated with rewards of higher job titles and definitive managerial positions. Overall, the creation of reward schemes within the internal structure of the organization provides adequate incentive to motivate employees to work at levels that are more intensive. Schemes that create an award for employees every month – â€Å"Employees of the Month†, and other such continuous reward schemes, can be an integral source of motivation for Flight Centre employees. Goal Setting Theory of Motivation and Flight Centre e mployees The goal setting theory states that, employees can gain motivation and interest in their work when they develop clear goals to be achieved within specific periods. The Goal Setting theory, when applied to Flight Centre employees, may involve setting goals for the different cadre of employees. For instance, employees involved in the actual advertisement and recruiting of clients for Flight Centre may set goals on the number of new clients they can attempt to bring in for the organization each month or year. Employees involved in the daily interaction with clients (for instance Front Office employees) can target to reduce the number of negative feedbacks by clients. Similarly, the senior management can set goals on reducing the number of employee turnover annually. When such goals are set, the employees have clear targets that they can strive to achieve, and therein find motivation for their jobs. Since Flight Centre has branches in different countries, the goals set by these different branches should factor in the national, gender, cultural, and environmental factors wrought by the different locations. For example, a flight centre branch in Asia, which has collectivist cultures, should be careful to set goals that promote overall cooperation between employees since individualistic goal setting and achievement is frowned upon in Asian countries. Conclusion In conclusion, as discussed in this paper, Flight Centre cannot use identical motivation techniques in all its branches and activities. Since Flight Centre is an international organization with branches in different countries across different cultures, each Flight Centre branch has a unique set of employees and functions. The motivation techniques applicable in these branches will thus vary, considering the nature of the work involved, the type of employee in need of motivation, and the type of motivation appropriate. Reference Berl, R., Williamson, N., 1987. A Review of the Content Theories of Motiv ation asAdvertising We will write a custom assessment sample on Motivation and Flight Centre Staff specifically for you for only $16.05 $11/page Learn More They Apply to Sales and Sales Management. American Business Review, 5(1), pp. 53-58.

20 Poetry Research Paper Topics and Ideas

20 Poetry Research Paper Topics and Ideas It may seem that poetry is difficult to study, research, and even read sometimes due to its numerous genres, writers, and forms. Poetic styles are indeed innumerable, and artistic movements that existed throughout history were represented by many talented and poets, yet poetry as a discipline is still a fascinating subject to study. Therefore, by researching poetry, one can get acquainted with its multiple subgenres, techniques, forms, themes, and those people who create those pieces. Moreover, studying poetry boosts one’s creativity, broadens the worldview, develops writing, reading, and speaking skills, as well as helps to learn to look at things from a different perspective. Finally, reading poetry is an aesthetically pleasing experience. Thus, writing essays is one of the parts of studying poetry, and this subject can be researched in numerous ways. When a professor asks you to write an essay on poetry, it is essential first to decide on a topic. Taking into account that this discipline is a rather extensive one, it may be puzzling for a student to choose what to write about. You can either dwell on a specific period of time, and all the works and poets connected with it or select a particular figure or verse to analyze. Besides, an essay can focus on a comparison of two poets or artistic movements, examine the thematic context of the work or dwell on someone’s biography. Consequently, you have numerous possibilities when deciding on a topic of a poetry research paper, and if you have difficulties with choosing a definite one, this list of topics may be helpful. Topics and Ideas for Poetry Research Paper Below you can find the topics for the poetry research paper: 1. Sylvia Plath’s Poetry This essay should focus on both the life of Sylvia Plath and her writing. Thus, you can mention some key facts from her biography, the literary movement she belonged to, and the most notable works. Next, it would be great to analyze her writing techniques based on some of her poems. 2. The Poetry of the Beat Generation: Allen Ginsberg’s Impact Dwell on the history of the appearance of the Beat movement, its most celebrated representatives, and the key ideas and positions of the Beat Generation. Then, connect this data to the life and activity of Allen Ginsberg who was one of the leading figures of the movement. Mention his social and political activism and influence on the overall activity of the Beat poets. 3. Peculiarities of Shakespeare’s Sonnets Shakespeare’s sonnets remain the most significant examples of poetry, which does not lose relevance and value. Therefore, enumerate the central characteristics of the sonnets, such as rhyme scheme, structure, meter, as well as main characters and themes. Provide some specific examples for each peculiarity and then compare how those sonnets differ from contemporary poetry. 4. The Use of Allusions in Poetry First, you can provide a definition of an allusion and mention some examples of it. Then, you also can analyze specific poems that contain allusions or write about the poets that preferred to include those devices in their works. Finally, write about the role of allusions and the effects that they create when used in specific contexts. 5. The Analysis of Charles Baudelaire’s The Flowers of Evil Dwell on Baudelaires life and work; mention his other works and the literary movement he belonged to. Next, briefly describe the history of the collections creation, and then talk about its peculiarities, the number of poems, the theme, and mention the sections it is broken up into. You can also focus on each part separately and write about the messages they carry. 6. Prose Poetry and Its Main Features Since poetry is not solely about rhyme, and it can have a form of prose, dwell on the main differences between the former and the latter and mention those poets that preferred to write in prose. You can also state the difference between prose and prose poetry, as those are also two different notions. Finally, describe the essential characteristics of prose poetry, paying attention to details. 7. Poetry and Feminism Focus on the history of the appearance of feminist poetry, factors that influenced its creation, central figures, and most celebrated pieces. Furthermore, the ideas and positions of the poets are also worth mentioning. Discuss both feminist poetry of the past and the present and decide upon the central features of both. 8. Jazz Poetry: From Past to Present Jazz can be discussed not only in the context of music but also as a separate genre of poetry. Thus, provide a detailed definition of the notion, talk about its creation, and include the data about its fundamental features. Dwell on its development during the Harlem Renaissance and the Beat Generation as well as modern times. 9. French Poetry of the 19th Century While writing an essay on this topic, make sure you provide information about Romanticism and those poets that influenced the movement. You could research those ideas and visions that had the most significant impact on the creation of the poems. Moreover, it is necessary to discuss the most outstanding writers of the period, their collections of works, and the most remarkable events that had some impact on the movement. 10. Nature and History of Japanese Haiku In this essay, define haiku and talk about its origin and development. Then, enumerate the key figures connected with this type of poetry, such as Buson, Issa, Shiki, and Basho. Finally, this essay can also include data about the form of haiku, its meter, and the number of lines. 11. Poets of Symbolism Numerous poets represent Symbolism, and your task is to discuss their work. Yet, the initial step is to mention what Symbolism is, its history of appearance, and the essential characteristics. After that, you can proceed to analyze the works of such poets as Charles Baudelaire, Paul Verlaine, or Arthur Rimbaud. You are free to choose any other poets if you want, yet those three are considered to be the most outstanding figures of the movement. 12. Who Needs Poetry? Discuss your personal understanding of the question while relying on the statements made by acclaimed scholars or poets. You can talk about the practical applications of poetry or focus solely on its aesthetic side. All in all, the person reading your essay should understand the role of poetry in the life of humanity. 13. Emily Dickinson and Gospel Poems Before writing about Dickinson’s work, dwell on her life path by mentioning the most important details from her life, such as her origin, movements she was involved in, and her most notable works. Even though Dickinson wrote numerous poems, your task is to research the Gospel poems. Thus, define the notion, give examples of those poems, and write about the reception of them in society. 14. The Poetry of the Romantic Period In this essay, include the definition of Romanticism, its origin, and a brief outline of its development. Enumerating the poets that were involved in the movement is vital, yet choose two or three of them for your thorough analysis. After selecting the poets, focus on the techniques they used, ideas and themes of their poems, as well as how their works represent the overall character of the period. 15. Edgar Allan Poe and His Philosophy of Poetry Even though Edgar Allan Poe is a widely known figure, there still is a lot to discover about him. Therefore, try to find the information that may be unknown for an ordinary person; discuss his vision of poetry in details. You may include some citations from his works to illustrate your arguments, as well as dwell on his writing techniques and style. 16. Main Themes of Walt Whitman’s Poetry Before writing about the themes, write about Whitman’s life, legacy, and style. Then, enumerate the themes and try to find those poems that can be applied to illustrate them. For instance, mention that the poem â€Å"Ashes of Soldiers† dwells on the theme of war. Finally, you can also cite some of his poems that most apparently illustrate particular themes. 17. Spoken Word Poetry in the 21st Century Before writing the essay, you can search for the performances of the contemporary poets on YouTube to get inspired. It can help you chose those artists that you will mention in your essay and analyze. For instance, you can write about Sarah and Paul Kay, Neil Hilborn, and others. Finally, write about modern contests of spoken word poetry and its perception in society. 18. The Impact of John Keats on Poetry This essay can include the data about Keats’ biography, most outstanding works, and his writing techniques. Furthermore, dwell on his impact on the world of poetry in the past and on his perception in the 21st century. You can also write about the letters he wrote, as those influenced a number of other poets of that time. 19. Is Rhyme an Essential Element of Any Poem? Enumerate the critical elements of poetry. Since rhyme is not among them, explain why it is not as important as other elements. In your work, you can mention free verse, prose poetry, and those poets that did not use rhyme in their works. Discuss the structure of free verses and provide examples of the most notable pieces. 20. Blank vs. Free Verse These types of verse are frequently being confused, and your task is to help ordinary people understand the difference between the two. Thus, enumerate the key elements and characteristics of each of them, do not forget to dwell on their differences and similarities, and find examples to support your statements. Conclusion Hence, writing a poetry research paper is not as complicated as it may seem. The key to writing a proper essay is choosing a topic that fascinates you and that you personally want to research. After doing it, make sure that you focus on all the fundamental details, such as historical events, dates, as well as notable poets and their works. When analyzing poems, pay attention to their rhyme, rhythm, meter, form, and the techniques applied by the authors. Besides, you can always refer to various books and scholarly articles related to your topic and cite them to support your arguments. Therefore, after reading the list of topics and ideas, you may choose the one suitable for you and either leave as it is and research it or alter it according to your preference or the task.

Stage 2 Essay Example | Topics and Well Written Essays - 750 words

Stage 2 - Essay Example One of the requirements of this response is that the database must be regularly updated upon arrival of a new customer. Employees should also provide time and day when they can offer the best to customers. This process of linking customers and employee is facilitated by Myra just by a click of button leading to direct contact of top management and clients. Donald H. Sheldon (2006) notes that, â€Å"No role that is important to ensure success of a master scheduling than that of top management.† In conclusion, UMUC haircut is transforming organization input to output using business processes to develop a scheduling system. Waite (2008) observed that this conversion leads to effective and efficient customer needs satisfaction. In addition to this, UMUC haircut customers can be sent personalized messages using phone number and notified on the availability of the service. According to Turaban, Volonino and Wood (2013), the use of recent technology such as tablets and ipads has contributed to fast reporting process and cost cutting of expenses broadband. This will highly contribute to the reduction of customer delays in premises resulting to attraction of more customers thus leading to a competitive

Women and Terrorism Essay Example | Topics and Well Written Essays - 3250 words

Women and Terrorism - Essay Example Once so defined, those affected may become international lepers. Hence the nature of their movement; its objectives, ideology, and historical reason for being will be dismissed out of hand. The second stage in the 20th century transformation of terrorism was the growth of state sponsorship. Historically, the representation of women increases during the second wave of terrorism, although it is never very high. Also, the proportion of "supporters" relative to "regulars" and "leaders" grows in the second wave. Yet when researchers look at their places of birth and adult residence, the case for the diffusion of neo-Fascist terrorism by expansion weakens (Mason 37). Measured both in terms of where they were born and resided the early neo-Fascists were a more geographically dispersed collection of people than the later ones. So far as the terrorists' gender is concerned, somewhat surprisingly the late leftists did not show a statistically significant increase in female representation as against the early contingent (Mason 38). There is a shift, however, in the kinds of women who appear during the second period. The data suggest an increase in the proportion of married women who participated in the left-wing groups. The most famous [women terrorist] is Ulrike... Furthermore, second generation women were more likely to play leadership roles in these groups than were women who joined the earlier formations. Palestinian women terrorist leadership has been sufficiently successful that it may have provided at least some motivation for the September 11 attacks. States which are unable to confront their enemies conventionally have provided every imaginable assistance to terrorist groups in order to weaken their enemies physically or morally. Although the original acts of Palestinian terror have brought some international condemnation upon the perpetrators, Israeli responses have resulted in even worse condemnation for Israel (Bassam 83). Formal U.N. reprimands weaken Israel's moral position, which affects its relations with the U.S. Government. Ironically, the attacks have not weakened the Israelis physically; if anything, the attacks have moved the Israelis to new levels of proficiency in eradicating the threat. A crucial factor in the rise to prominence of the women participation has been the evolution of modes of violent behavior over time. If violence is viewed as an ongoing component in human relationships, rather than as a moral consideration, it is clear that the eras of conventional warfare and, in turn, nuclear warfare, have been respectively organized, institutionalized, and for the most part deterred (with no guarantee over future breakdowns) (Neuberger and Valentini 24). As persons have devised capabilities to deal with these forms of violence, it is not surprising that advocates of violence have turned to unconventional forms of warfare-first guerrilla warfare (liberation movements), and eventually to

Bilbo Baggins Fake Facebook Essay Example for Free

Bilbo Baggins Fake Facebook Essay Bilbo Baggins on Fakebook! Create a Fake Facebook Profile Wall using this generator Tw eet 0 Disclaimer: This tool is for educational purposes. It is NOT affiliated with Facebook or any other social networking site. Bilbo Baggins Edit Profile Friends [add] Gandalf Thorin Hello all! My life has been a very calm, peaceful life that has been cozy and comfortable. I come from a noble ancestry and a happy, content family. I live in a hole called Bag End in a snug little village under a hill. I loved my life, even though it was a quiet life. Not much thrill in my daily experience of eating, cleaning, smoking, and relaxing, but that is how I liked it,in my own little world you could say. This all changed one day when an experience I had started a domino affect on my life with many adventures involved. It all started that one day while sitting on my porch, smoking a pipe, looking into the landscape when a mysterious man with a long beard, great staff, and massive dark blue cloak approached me. I recognized him as Gandalf, the famous wizard of the country . He asks me if I want to go on an adventure, but I quickly dismiss this question and excuse myself back into my house. I thought this would be the last time I would see him in a long period, but the next day, Gandalf plus 13 other dwarfs burst into my house clearing out my pantry during the process. Apparently I was chosen to be a burglar in this huge adventure to go to a dragons den and steal all the treasure that Smuag, the dragon, was guarding. The treasure originally belonged to Thorins grandfather dwarf, Thror who was the King at that time. Smuag the dragon killed and scattered all the people of Thrors village and has been at the mountain guarding the treasure ever since the incident. I then am basically forced to go on this mission but it was technically not forced because hey, who doesnt want an occasional adventure instead of the usual daily life? So I go on this adventure and fight off goblin, wolves, find secret rings, fight off extremely large spiders,travel miles and miles, get rescued multiple times, rescue others multiple times, find the treasure with a mad dragon to go with it, and start a war. You could say I had a pretty interesting experience. In conclusion, when I came home I found out people thought I had died because I had been gone for so long, so in reaction to my presence, people were completely shocked to see me. I lose many of my possessions because they were being auctioned off, but in the end, Im back at my cozy home at Bag End after a crazy, exciting adventure ,that was all worth it in the end. That was my experience. [Add Post] Thorin Friend Explanation- Thorin is chosen to be a friend of Bilbo because over the journey, they started to trust each other more and have a friendly relationship near the end of the journey. In the beginning when Thorin first meets Bilbo, he doesnt have much faith and belief in him and doesnt really communicate with him at first. Then when the story starts to go on, Thorin gets more respect for Bilbo and becomes more friendly to him. earlier today | comment. Gandalf Friend Explanation- Gandalf was chosen as a friend of Bilbo Baggins because first, he started the whole adventure by choosing Bilbo to be the burglar in the first place. He then helped Bilbo throughout the story giving him wisdom, teaching him lessons, and making a friendly relationship with him. They helped each other when needed, backed each other up, had conversations, and bonded with each other which are all things friends do. earlier today | comment Smaug the Dragon Non-Friend Explanation-Smaug would not friend Bilbo and Bilbo wouldnt want to friend Smaug for many reasons. First, Bilbo stole the treasure that Smaug was guarding. Second, when Bilbo and the others reached the dragon and the mountain where the treasure was, Bilbo and Smaug didnt really start off on the right foot with each other, you could say. Last but not least, Smaug wanted to kill Bilbo and i dont think you would want to be friends with someone trying and wanting to kill you. These are some main and obvious reasons why Bilbo wouldnt friend Smaug. earlier today | comment www. classtools. I than had to free all of them and fight off swarms of giant spiders wanting us to be there next meal. Another adventure I had in my journey was when me and my accomplices were trying to get away from the goblins and wargs at the same time. They were both chasing after us looking for revenge for deeds we had done earlier to them, like kill their leaders. We didnt know anywhere else we could go when we were in a forest so we decided to climb into the trees so nobody could reach us. This didnt necessarily work because once the goblins came, they lit the bottom of the trees on fire so basically, we were in a pickle. We were about to be ripped to shreds by the wargs and goblins eventually because the fire was slowly reaching up the tree, when suddenly the Lord of the Eagles and many other eagles swooped down and saved us from the terror that awaited us. My last adventure that was also very interesting was escaping the elves and having to save my friends then escape. I had to slip everyone out by secretly going to everyones cell with my magic ring on,which made me invisible. I then said that I will make sure nobody is left behind, and this is what i made true. We all escaped into barrels that were being released downstream for a party the elves were having later on and even though it was bumpy ride, it got us where we needed to go. I will never forget these experiences I had and have never wished that these events didnt happen since. earlier today | comment Carter Brydon Likes This I like his story and how he went through many challenges and achieved his final goal. This story seems like a fun, entertaining book that will hook the reader with its many exciting events and sequences. earlier today | comment Paige Brydon Likes This I thought that this experience that Bilbo was a very interesting adventure. I havent read the book but based on the summary and main idea of the book, I am drawn into reading the book because of the fantasy world but with amazing detail as well. After I will have read the book, I feel it would satisfy my want to read it and I will enjoy the book while reading it. earlier today | comment Bilbo Baggins FOR MORE INFORMATION- One cultural aspect of the life of Hobbits is that since we are small, we like to be in small, compact areas that are cozy and comfortable for our size. We dont like to be out in the open because of our size. We then feel too vulnerable out in the open because we arent the strongest race, you could say. This then leads to my second cultural aspect of being very peaceful and not having much tension with others. Since we are very vulnerable and small, we like to be on the good sides of others because even though we can put up a fight if needed, there arent many guarantees we will be on the winning side of these fights. We like having a simple, farming and calm life. The last cultural aspect is that we are very unique. We are normally very shy but under the right circumstances we can achieve great things. We look and act different then other species like humans. We are very social and caring for others but like to keep to our own business. We are short ans stout but we are proud of ourselves . earlier today | comment _ www. classtools. net/fb/96/NCMPe2 2/3 10/2/12 Bilbo Baggins on Fakebook! Create a Fake Facebook Profile Wall using this generator www. classtools. net/fb/96/NCMPe2 3/3